This paper explored the scope of disruptive and reverse innovation in emerging-market context and economic value creation for a sustainable competitive advantage by companies in the service sector. As a conceptual paper, it draws significantly on innovation literature. Illustrative Indian …

The Indian educational system is witnessing yet another major shift. Currently, more and more higher educational institutes are going for national and international accreditations. The accreditation process helps educational institutes in achieving augmented academic quality by benchmarking, and also enable …

This paper examined the Gen Y's perception on leadership factors, which affected the retention of Gen Y in the beverage industry. A structured questionnaire was used for data collection. Gen Y employees were asked to respond to their perception on …

Guest satisfaction is an ever evolving phenomenon for the hotel industry. With fast changing technology and globalization, the hotel industry caters to guests from all over the world, belonging to different segments and demography. The challenge is to keep the …