Several organizations are facing a serious threat of employee turnover irrespective of sectors, across countries. This study is an attempt to identify the factors influencing job satisfaction and turnover intention of employees from multiple sectors in Chennai city. The researcher …

This paper attempts to evaluate the impact of job satisfaction by examining the intention to quit behavior of customer service providers (CSPs) employed under the financial inclusion programme in different commercial banks. A sample of 120 customer service providers were …

The current market situation is twofold - organizations are coping with the present marketplace scenario of globalization, tough competition, technology, and changing demographics, whereas salespeople face sophisticated and knowledgeable customers, impinging enormous pressure to perform at levels never seen and …

'Dynamic people build dynamic organizations, and effective employees contribute to the effectiveness of the organization. Competent and motivated people make things happen.' HRD aims at constantly assessing competency requirements of different individuals to perform the jobs assigned to them effectively …