Developing a Conceptual Model on Human Resource Planning of Rural Healthcare Centers of West Bengal Based on TOE Framework : A Qualitative Study Using NVIVO
DOI:
https://doi.org/10.17010/pijom/2024/v17i1/173277Keywords:
human resource planning
, rural healthcare centers, TOE, NVIVOJEL Classification Code
, C120, C310, C380, M100, O150Paper Submission Date
, September 5, 2023, Paper sent back for Revision, November 15, Paper Acceptance Date, December 10, Paper Published Online, January 15, 2024Abstract
Purpose : The objective of this short communication was to identify the factors that were responsible for this disparity between the supply and demand of healthcare professionals and its impact on perceived service quality.
Design/Methodology/Approach : A qualitative research design was used to create a conceptual model in this study. Personal interviews were conducted with 43 respondents. All of these respondents were working in various administrative roles in various rural healthcare centers. These data were analyzed with the help of the software tool NVIVO 14.0.
Findings : The findings demonstrated the significant influence of technological, organizational, and environmental factors on the supply and demand of healthcare professionals’ human resource planning (HRP). Additionally, the perceived quality of services was impacted by hospital HRP.
Practical Implications : In the global setting, most healthcare systems struggle with a lack of clinical and non-clinical personnel; this was particularly the case in rural areas. The need for healthcare services is growing, yet there is a significant gap in the availability of medical personnel in large cities compared to rural or isolated areas. This has grown to be a major worry, and it must be given top priority attention.
Originality/Value : This brief statement developed a conceptual model on the elements influencing the West Bengal Rural Healthcare Centers' HRP process in contrast to earlier studies on HRP in the healthcare sector.
Downloads
Published
How to Cite
Issue
Section
References
Balarajan, Y., Selvaraj, S., & Subramanian, S. (2011). Health care and equity in India. The Lancet, 377(9764), 505–515. https://doi.org/10.1016/S0140-6736(10)61894-6
Chakraborty, S., Giri, A., Biswas, S., & Bag, M. (2020). Measuring the impact of celebrity endorsement on consumer purchase intention of beauty soap in Indian context. International Journal of Scientific & Technology Research, 9(2), 1019–1022. https://www.ijstr.org/final-print/feb2020/Measuring-The-Impact-Of-Celebrity-Endorsement-On-Consumer-Purchase-Intention-Of-Beauty-Soap-In-Indian-Context.pdf
Chatterjee, S., Giri, A., Paul, P., & Bag, M. (2019). Impact of 'customer relationship management (CRM) software' on patient satisfaction in public hospitals of urban West Bengal, India: An empirical analysis. International Journal of Engineering and Advanced Technology, 8(5), 521–526. https://www.ijeat.org/wpcontent/uploads/papers/v8i5/E7133068519.pdf
Giri, A., & Chatterjee, S. (2020). Impact of fluid team performance on strategic HRM: An empirical study in the organized retail sector of West Bengal. Prabandhan: Indian Journal of Management, 13(4), 25–42. https://doi.org/10.17010/pijom/2020/v13i4/151824
Giri, A., & Pandey, M. (2016). Relationship marketing as an effective promotional tool of yoga marketing in the urban Indian market: An empirical study. Indian Journal of Marketing, 46(5), 42–54. https://doi.org/10.17010/ijom/2016/v46/i5/92488
Giri, A., Biswas, W., & Biswas, D. (2018). The impact of social networking sites on college students: A survey study in West Bengal. Indian Journal of Marketing, 48(8), 7–23. https://doi.org/10.17010/ijom/2018/v48/i8/130536
Giri, A., Chatterjee, S., Biswas, S., & Aich, A. (2020). Factors influencing consumer purchase intention of daily groceries through B2c websites in metro-cities of India. International Journal of Scientific & Technology Research, 9(1), 719–722. https://www.ijstr.org/finalprint/jan2020/Factors-Influencing-Consumer-Purchase-Intention-Of-Daily-Groceries-Through-B2c-Websites-In-Metro-cities-Of-India.pdf
Giri, A., Chatterjee, S., Paul, P., & Chakraborty, S. (2019). Determining the impact of artificial intelligence on 'developing marketing strategies' in organized retail sector of West Bengal, India. International Journal of Engineering and Advanced Technology, 8(6), 3031–3036. https://doi.org/10.35940/ijeat.F9030.088619
Giri, A., Gangopadhyay, S., Majumder, J., & Paul, P. (2019). Model development for employee retention in Indian construction industry using structural equation modeling (SEM). International Journal of Management, 10(4), 196–204. https://doi.org/10.34218/IJM.10.4.2019.019
Haddadfar, A., Emamgholipour, S., Razani, M., & Salehnejad, M. H. (2023). Nurses' job preferences for working in deprived areas in Tehran: A discrete choice experiment. Human Resources for Health, 21(1), 91. https://doi.org/10.1186/s12960-023-00875-9
Malterud, K., Siersma, V. D., & Guassora, A. D. (2016). Sample size in qualitative interview studies: Guided by information power. Qualitative Health Research, 26(13), 1753–1760. https://doi.org/10.1177/1049732315617444
Mohammad Mosadeghrad, A. (2014). Patient choice of a hospital: Implications for health policy and management. International Journal of Health Care Quality Assurance, 27(2), 152–164. https://doi.org/10.1108/IJHCQA-11-2012-0119
O'Hanlon, C. E., Kranz, A. M., DeYoreo, M., Mahmud, A., Damberg, C. L., & Timbie, J. (2019). Access, quality, and financial performance of rural hospitals following health system affiliation. Health Affairs, 38(12), 2095–2104. https://doi.org/10.1377/hlthaff.2019.00918
Pillai, S. V., & Abhilash, V. S. (2022). Modeling and evaluation of circular layout facility in hospitals. Prabandhan: Indian Journal of Management, 15(2), 55–67. https://doi.org/10.17010/pijom/2022/v15i2/168335
Rathi, A. (2017). Inequalities in financing of healthcare in India. Trends in Immunotherapy, 1(1), 50–51. https://doi.org/10.24294/ti.v1.i1.44
Regy, J., & Malini, D. H. (2019). Impact of high performance work practices on employee engagement in apparel manufacturing and retail firms. Prabandhan: Indian Journal of Management, 12(2), 7–22. https://doi.org/10.17010/pijom/2019/v12i2/141753
Verma, A., & Singh, P. (2020). Elucidating the effect of learning ability on employees' potential: A study of IT sector in India. Prabandhan: Indian Journal of Management, 13(2), 7– 22. https://doi.org/10.17010/pijom/2020/v13i2/150561
Winter, V., Schreyögg, J., & Thiel, A. (2020). Hospital staff shortages: Environmental and organizational determinants and implications for patient satisfaction. Health Policy, 124(4), 380–388. https://doi.org/10.1016/j.healthpol.2020.01.001
Yadav, D. K., Yadav, J., & Malik, R. (2019). E-HRM: A paradigm shift in HR practices and its effects on perception of employees towards accepting this new technology. Prabandhan: Indian Journal of Management, 12(2), 23–39. https://doi.org/10.17010/pijom/2019/v12i2/141754
Zhu, B., Hsieh, C.-W., & Mao, Y. (2019). Addressing the licensed doctor maldistribution in China: A demand-and-supply perspective. International Journal of Environmental Research and Public Health, 16(10), 1753. https://doi.org/10.3390/ijerph16101753
