Students’ Satisfaction with Remote Learning During the COVID-19 Pandemic : Insights for Policymakers

Authors

  •   Sunita Kumar Associate Professor, School of Business and Management, CHRIST (Deemed to be University), Bannerghatta Road Campus, Bengaluru - 560 076, Karnataka
  •   Anju Kalluvelil Janardhanan Senior Lecturer and Academic Director (Accounting), Southern Cross Institute, Parramatta, New South Wales - 2150
  •   Shivi Khanna Associate Professor, School of Business and Management, CHRIST (Deemed to be University), Bannerghatta Road Campus, Bengaluru - 560 076, Karnataka
  •   Rini Mary William Lecturer, Jyoti Nivas College, Bangalore - 560 095, Karnataka
  •   Sayani Saha Assistant Professor, St Xavier’s University, Kolkata - 700 160

DOI:

https://doi.org/10.17010/pijom/2023/v16i9/173166

Keywords:

remote learning

, student satisfaction index (SSI), higher education institutions (HEIs), student engagement, COVID-19, importance-performance analysis (IPA), new normal, C-19 research

JEL Classification Code

, A2, I2, I21, I23, I25

Paper Submission Date

, September 30, 2022, Paper sent back for Revision, July 22, 2023, Paper Acceptance Date, August 5, Paper Published Online, September 15, 2023

Abstract

Purpose : This study aimed to learn more about the factors influencing student happiness and involvement in remote learning in Indian higher education institutions (HEIs). The study aims to assist administrators, strategists, and politicians in efficiently dealing with education’s new normal.

Methodology : The study used a quantitative research approach to fulfill the research aims. A sample of 546 students from various Indian HEIs was chosen, and data were gathered using standardized questionnaires. Structural equation modeling, confirmatory factor analysis, and importance-performance analysis (IPA) were used to calculate the student satisfaction index and examine the impact of various factors.

Findings : The findings of this study revealed that institutional and faculty support emerged as the most influential factor impacting students’ satisfaction through remote learning. It also highlighted the need for HEIs to redesign the assessment process and evaluation techniques to adapt to the remote learning environment.

Practical Implications : The findings of this study indicated the practical consequences for administrators, strategists, and policymakers at Indian HEIs. It was advised that improving institutional and teacher support should be a major concern in order to improve student happiness in remote learning situations. Furthermore, redesigning assessment procedures and evaluation processes may improve learning outcomes and student engagement.

Originality : This study contributed to the existing body of knowledge by specifically investigating the factors influencing student satisfaction in remote learning within Indian HEIs. The findings shed light on the unique challenges and opportunities the shift to remote education presented. They offered valuable insights for managing and improving the quality of education during and beyond the pandemic.

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Published

2023-09-01

How to Cite

Kumar, S., Kalluvelil Janardhanan, A., Khanna, S., Mary William, R., & Saha, S. (2023). Students’ Satisfaction with Remote Learning During the COVID-19 Pandemic : Insights for Policymakers. Prabandhan: Indian Journal of Management, 16(9), 43–60. https://doi.org/10.17010/pijom/2023/v16i9/173166

Issue

Volume 16, Issue 9, September 2023

Section

Articles
Crossref
Scopus
Google Scholar
Europe PMC

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