A person’s life is impacted by incidents, accidents, and any events which have their imprints, either physical, mental/psychological, social, or financial. Likewise, the outbreak of the COVID-19 crisis has enormously impacted most people worldwide. Hospitality is one of the worst-hit industries, with a slow recovery business rate. However, no research has been done to study the pandemic’s effect and impact on hospitality professionals’ lives. Hence, this research was undertaken to understand the extent of COVID-19’s effect and impact on the hospitality professionals’ personal lives, including physical, social, and financial aspects. Also, the study aimed to find the feelings that dwell in people either due to isolation, unemployment, or uncertainty . Emotions are related to behavioral responses. Therefore, the qualitative research approach with deductive reasoning was utilized to collect the primary data. Professionals from various service sectors were approached, and responses were analyzed through content and sentiment analysis. The codes and themes were condensed; cases were compared to find the situation’s impacts based on varied employment factors. The findings focused on the sentimental issues of the hospitality working class. The discussions of the study would be helpful to government bodies and hospitality stakeholders in taking proactive measures to counter the unforeseen circumstances of uncertainty . Further studies can be conducted to investigate the deployment of motivational theories to boost the morale of professionals.

1. Achdut, N., & Refaeli, T. (2020). Unemployment and psychological distress among young people during the COVID-19 pandemic: Psychological resources and risk factors. International Journal of Environmental Research and Public Health, 17(19), 7163. https://doi.org/10.3390/ijerph17197163
2. Aggarwal, P., Singh, M., Kumar, K., & Bansal, A. (2020). Socio-medical and hospitality impacts of SARS-Cov-2 in the Indian context. International Journal of Advanced Science and Technology, 29(11), 2163–2173.
3. AHLA. (2020). COVID-19's impact on the hotel industry. https://www.ahla.com/covid-19s-impact-hotel-industry
4. Alon, T., Doepke, M., Olmstead-Rumsey, J., & Tertilt, M. (2020). The impact of COVID-19 on gender equality (Working Paper No. 26947). National Bureau of Economic Research. https://www.nber.org/system/files/working_papers/w26947/w26947.pdf
5. Arora, A. K., & Srinivasan, R. (2020). Impact of pandemic COVID-19 on the teaching-learning process: A study of higher education teachers. Prabandhan: Indian Journal of Management, 13(4), 43–56. https://doi.org/10.17010/pijom/2020/v13i4/151825
6. Barkley, J. E., Lepp, A., Glickman, E., Farnell, G., Beiting, J., Wiet, R., & Dowdell, B. (2020). The acute effects of the COVID-19 pandemic on physical activity and sedentary behavior in university students and employees. International Journal of Exercise Science, 13(5), 1326–1339.
7. Biswas, W., & Chakraborty, D. (2019). Impact of organizational values, compassion, and well-being on industrial disputes: An empirical study. Prabandhan: Indian Journal of Management, 12(1), 36–51. https://doi.org/10.17010/pijom/2019/v12i1/141427
8. Bomey, N. (2020, March 17). Marriott to furlough tens of thousands of workers as coronavirus batters hotel industry. USA Today. https://www.usatoday.com/story/money/2020/03/17/marriott-furloughs-layoffs-coronavirus-covid-19/5068070002/
9. Brand, J. E. (2015). The far-reaching impact of job loss and unemployment. Annual Review of Sociology, 41, 359–375. https://doi.org/10.1146/annurev-soc-071913-043237
10. Braverman, B. (2020, April 06). The coronavirus is taking a huge toll on workers' mental health across America. CNBC. https://www.cnbc.com/2020/04/06/coronavirus-is-taking-a-toll-on-workers-mental-health-across-america.html
11. Brooks, S. K., Webster, R. K., Smith, L. E., Woodland, L., Wessely, S., Greenberg, N., & Rubin, G. J. (2020). The psychological impact of quarantine and how to reduce it: Rapid review of the evidence. The Lancet, 395(10277), 912–920. https://doi.org/10.1016/S0140-6736(20)30460-8
12. CapitalOne. (2020, January 28). Big-picture thinking leads to the right money mindset. https://www.capitalone.com/about/newsroom/mind-over-money-survey/
13. Chakraborty, D., & Altekar, S. (2021). Work from home (WFH), COVID-19, and its impact on women. Prabandhan: Indian Journal of Management, 14(9), 22–29. https://doi.org/10.17010/pijom/2021/v14i9/166294
14. Chen, C.- C. (2021). Psychological tolls of COVID-19 on industry employees. Annals of Tourism Research, 89, 103080. https://doi.org/10.1016/j.annals.2020.103080
15. Conley, A. (2020, June 16). Financial stress escalating among U.S. workers during Covid-19 pandemic; employers are key to the solution: Edelman financial engines. Business Wire. https://www.businesswire.com/news/home/20200616005169/en/Financial-Stress-Escalating-U.S.-Workers-Covid-19-Pandemic
16. Ferrie, J. E., Shipley, M. J., Marmot, M. G., Stansfeld, S. A., & Smith, G. D. (1998). An uncertain future: The health effects of threats to employment security in white-collar men and women. American Journal of Public Health, 88(7), 1030–1036. https://doi.org/10.2105/ajph.88.7.1030
17. Fiksenbaum, L., Marjanovic, Z., Greenglass, E., & Garcia-Santos, F. (2017). Impact of economic hardship and financial threat on suicide ideation and confusion. The Journal of Psychology, 151(5), 477–495. https://doi.org/10.1080/00223980.2017.1335686
18. Godinic, D., Obrenovic, B., & Khudaykulov, A. (2020). Effects of economic uncertainty on mental health in the COVID-19 pandemic context: Social identity disturbance, job uncertainty and psychological well-being model. International Journal of Innovation and Economic Development, 6(1), 61–74. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.61.2005
19. Gössling, S., Scott, D., & Hall, C. M. (2021). Pandemics, tourism and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1–20. https://doi.org/10.1080/09669582.2020.1758708
20. Gupta, M. (2021). “Atmanirbhar Bharat,” “Dual Circulation”: Shared internal woes post COVID-19 open not dissimilar economic paths for India and China. Prabandhan: Indian Journal of Management, 14(2), 26–39. https://doi.org/10.17010/pijom/2021/v14i2/157691
21. Hamouche, S. (2020). COVID-19 and employees' mental health: Stressors, moderators and agenda for organizational actions. Emerald Open Research, 2(15). https://doi.org/10.35241/emeraldopenres.13550.1
22. Hao, F., Xiao, Q., & Chon, K. (2020). COVID-19 and China's hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International Journal of Hospitality Management, 90, 102636. https://doi.org/10.1016/j.ijhm.2020.102636
23. Higgins-Dunn, N. (2020). Coronavirus crisis creates 'perfect storm' for suicide risk as job losses soar and people are isolated at home. CNBC. https://www.cnbc.com/2020/05/12/coronavirus-crisis-creates-perfect-storm-for-suicide-risk-as-job-losses-soar-and-people-remain-isolated-at-home.html
24. HotStats. (2020). COVID-19 hotel industry impact. https://www.hotstats.com/covid-19-hotel-industry-impact
25. Jaccard Index. (2022, May 10). In, Wikipedia. https://en.wikipedia.org/wiki/Jaccard_index
26. Javakhishvili, J. D., Ardino, V., Bragesjö, M., Kazlauskas, E., Olff, M., & Schäfer, I. (2020). Trauma-informed responses in addressing public mental health consequences of the COVID -19 pandemic: Position paper of the European society for traumatic stress studies (ESTSS). European Journal of Psychotraumatology, 11(1), Article 1780782. https://doi.org/10.1080/20008198.2020.1780782
27. JLL. (2020, July 01). Impact of COVID-19 on the Indian hospitality industry. https://www.jll.co.in/en/trends-and-insights/research/hotel-operators-survey
28. Johnson Tew, P., Lu, Z., Tolomiczenko, G., & Gellatly, J. (2008). SARS: Lessons in strategic planning for hoteliers and destination marketers. International Journal of Contemporary Hospitality Management, 20(3), 332–346. https://doi.org/10.1108/09596110810866145
29. Kar, B., & Tripathy, A. (2021). Variation in conflict behaviours at departments and levels of management. Prabandhan: Indian Journal of Management, 14(1), 25–43. https://doi.org/10.17010/pijom/2021/v14i1/157062
30. Karlsson, M., Nilsson, T., & Pichler, S. (2014). The impact of the 1918 Spanish flu epidemic on economic performance in Sweden: An investigation into the consequences of an extraordinary mortality shock. Journal of Health Economics, 36, 1–19. https://doi.org/10.1016/j.jhealeco.2014.03.005
31. Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India. International Journal of Hospitality Management, 92, 102707. https://doi.org/10.1016/j.ijhm.2020.102707
32. Kelly, J., & Morgan, T. (2020, April 6). Coronavirus: Domestic abuse calls up 25% since lockdown, charity says. BBC News. https://www.bbc.com/news/uk -52157620
33. Lee, C.-K., Song, H.-J., Bendle, L. J., Kim, M.-J., & Han, H. (2012). The impact of non-pharmaceutical interventions for 2009 H1N1 influenza on travel intentions: A model of goal -directed behavior. Tourism Management, 33(1), 89–99. https://doi.org/10.1016/j.tourman.2011.02.006
34. Mason, P., Grabowski, P., & Du, W. (2005). Severe acute respiratory syndrome, tourism and the media. International Journal of Tourism Research, 7(1), 11–21. https://doi.org/10.1002/jtr.519
35. Meyer, J., McDowell, C., Lansing, J., Brower, C., Smith, L., Tully, M., & Herring, M. (2020). Changes in physical activity and sedentary behaviour due to the COVID-19 outbreak and associations with mental health in 3,052 US adults. Cambridge Open Engage. https://doi.org/10.33774/coe-2020-h0b8g
36. Mogaji, E. (2020). Financial vulnerability during a pandemic: Insights for coronavirus disease (COVID-19). SSRN Electronic Journal. http://dx.doi.org/10.2139/ssrn.3564702
37. Nicola, M., Alsafi, Z., Sohrabi, C., Kerwan, A., Al-Jabir, A., Iosifidis, C., Agha, M., & Agha, R. (2020). The socio-economic implications of the coronavirus pandemic (COVID-19) : A review. International Journal of Surgery, 78, 185–193. https://doi.org/10.1016/j.ijsu.2020.04.018
38. O'Reilly, A., Tibbs, M., Booth, A., Doyle, E., McKeague, B., & Moore, J. (2021). A rapid review investigating the potential impact of a pandemic on the mental health of young people aged 12–25 years. Irish Journal of Psychological Medicine, 38(3), 192–207. https://doi.org/10.1017/ipm.2020.106
39. Page, S., & Yeoman, I. (2007). How VisitScotland prepared for a flu pandemic: Lessons for businesses. Journal of Business Continuity & Emergency Planning, 1(2), 167–182.
40. Panackal, N., & Venkataramani, B. (2021). A study of the enablers of social capital in an organisation: A total interpretative structural modelling and MICMAC approach. Prabandhan: Indian Journal of Management, 14(4), 22–38. https://doi.org/10.17010/pijom/2021/v14i4/158725
41. Pūras, D., de Mesquita, J. B., Cabal, L., Maleche, A., & Meier, B. M. (2020). The right to health must guide responses to COVID-19. The Lancet, 395(10241), 1888–1890. https://doi.org/10.1016/S0140-6736(20)31255-1
42. Qiu, R. T., Park, J., Li, S., & Song, H. (2020). Social costs of tourism during the COVID-19 pandemic. Annals of Tourism Research, 84, 102994. https://doi.org/10.1016/j.annals.2020.102994
43. Qui, W., Chu, C., Mao, A., & Wu, J. (2018). The impacts on health, society, and economy of SARS and H7N9 outbreaks in China: A case comparison study. Journal of Environmental and Public Health, 2018, Article 2710185. https://doi.org/10.1155/2018/2710185
44. Rashmi, K., Kataria, A., & Singh, R. (2021). Work-life balance: A review and future research agenda. Prabandhan: Indian Journal of Management, 14(2), 8–25. https://doi.org/10.17010/pijom/2021/v14i2/157690
45. Ratislavová, K., & Ratislav, J. (2014). Asynchronous email interview as a qualitative research method in the humanities. Human Affairs, 24(4), 452–460. https://doi.org/10.2478/s13374-014-0240-y
46. Reisinger, Y., & Mavondo, F. (2005). Travel anxiety and intentions to travel internationally: Implications of travel risk perception. Journal of Travel Research, 43(3), 212–25. https://doi.org/10.1177/0047287504272017
47. Scott, D., & Gössling, S. (2015). What could the next 40 years hold for global tourism? Tourism Recreation Research, 40(3), 269–285.
48. Singh, S., Kapoor, P., Srivastava, S., & Prakash, A. (2021). Impact of media on the health consciousness of the millennial generation. Prabandhan: Indian Journal of Management, 14(12), 35–53. https://doi.org/10.17010/pijom/2021/v14i12/167459
49. Stevens, L. (2020, June 24). Financial impact of COVID-19 on employees. Best Money Moves. https://bestmoneymoves.com/blog/2020/06/24/financial-impact-of-covid-19-on-employees/
50. Tuzovic, S., & Kabadayi, S. (2021). The influence of social distancing on employee well -being: A conceptual framework and research agenda. Journal of Service Management, 32(2), 145–160. https://doi.org/10.1108/JOSM-05-2020-0140
51. UNWTO. (2020, September 15). International tourist numbers down 65% in first half of 2020, UNWTO reports. https://www.unwto.org/news/international-tourist-numbers-down-65-in-first-half-of-2020-unwto-reports
52. UNWTO. (n.d.). Tourism and Covid-19. https://www.unwto.org/tourism-covid-19-coronavirus
53. Wanberg, C. R. (2012). The individual experience of unemployment. Annual Review of Psychology, 63(1), 369–396. https://doi.org/10.1146/annurev-psych-120710-100500
54. Wilson, J. M., Lee, J., Fitzgerald, H. N., Oosterhoff, B., Sevi, B., & Shook, N. J. (2020). Job insecurity and financial concern during the COVID-19 pandemic are associated with worse mental health. Journal of Occupational and Environmental Medicine, 62(9), 686–691. https://doi.org/10.1097/JOM.0000000000001962