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Prabandhan: Indian Journal of Management

ISSN: 0975-2854 Frequency: Monthly Peer Review: Double-blind Published since: 2008 Language: English
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Enhancing Green Performance in Hotels : A Serial Mediation Model

Subscription Original Article

Enhancing Green Performance in Hotels : A Serial Mediation Model

Anudeep Kaur1*, Karamjeet Kaur2, G. S. Bhalla3

1Research Scholar (Corresponding Author), Guru Nanak Dev University, Amritsar - 143 005, Punjab. (Email : [email protected]) ; ORCID iD : https://orcid.org/0009-0004-4162-2487

2Associate Professor and Head, Amardeep Singh Shergill Memorial College, Mukandpur, Punjab - 144 507. (Email : [email protected]) ; ORCID iD : https://orcid.org/0009-0001-2602-8699

3Retd. Professor, Guru Nanak Dev University, Amritsar - 143 005, Punjab. (Email : [email protected]) ; ORCID iD : https://orcid.org/0000-0001-8904-6176

Volume 19
Issue 11
Pages 38–58
Year 2026
Received: Sept. 25, 2025 Accepted: Aug. 20, 2026 Published: Nov. 15, 2026
Abstract

Purpose: This article explored the importance of green practices in enhancing environmental performance and sustainability within the hospitality sector. Green practices included strategies such as environmental policies, resource conservation, and communication that focused on enhancing sustainability.

Design/Methodology/Approach: Surveys from 309 employees were collected with the help of the convenience-cum-judgment sampling, and partial least squares structural equation modeling was used in analyzing the data from the star-rated hotels in Haryana. Several complementary metrics were used to assess the robustness of the results, including R2 and blindfolding (Q2).

Findings: The results showed that well-formulated environmental policies and relevant employee training contributed toward the resource-conserving abilities of green performance. Moreover, employee environmental concern was a significant moderator of the relationship between corporate actions and green outcomes. Green performance was serially mediated by environmental communication and resource conservation in the relationship with environmental policy and training.

Practical Implications: By emphasizing the interplay between the strategies of the organizations and employees’ perceptions, this study contributed to greater insight regarding the aspects that could affect green practices to be successful within the hospitality industry.

Originality/Value: The study highlighted the crucial role of organizational strategies, employee perceptions, and mediating mechanisms in driving sustainable practices within the hospitality sector.

Keywords green practices hotel industry environmental sustainability organizational performance PLS-SEM analysis JEL Classification Codes : M14 Q56 Z31
How to Cite

Kaur, A., Kaur, K., & Bhalla, G. S. (2026). Enhancing green performance in hotels: A serial mediation model. Prabandhan: Indian Journal of Management, 19(11), 38–58. https://doi.org/10.17010/pijom/2026/v19i11/174767

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