New PIJM now accepts submissions exclusively via the Editorial Scholar portal — a dedicated submission & review system.
Go to Editorial Scholar →
Associated Management Consultants Pvt. Ltd. | COPE Member
Scopus Q2 UGC-CARE |
Prabandhan: Indian Journal of Management logo

Prabandhan: Indian Journal of Management

ISSN: 0975-2854 Frequency: Monthly Peer Review: Double-blind Published since: 2008 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q2 UGC-CARE Group II Google Scholar J-Gate NISCAIR Crossref Cabell's Journalytics

E-Governance Aiding Good Governance : An Empirical Evidence in the Indian Context

Open Access Original Article

E-Governance Aiding Good Governance : An Empirical Evidence in the Indian Context

Rajesh Kumar Yadav1,  Teena Bagga2

1 Ph.D. Scholar, Amity Business School, F-3 Block, Amity University, Sector - 125, Noida - 201 313, Uttar Pradesh

2 Professor, Amity Business School, F-3 Block, Amity University, Sector - 125, Noida - 201 313, Uttar Pradesh

Volume 13
Issue 12
Pages 8–22
Year 2020
Received: Feb. 15, 2020 Accepted: Oct. 20, 2020 Published: Dec. 31, 2020
Abstract

The Bhagavad Gita indicates good governance as great leadership, dutifulness, and self-realization which are re-interpreted in the modern context. Good governance today has become a way of measuring how public institutions conduct public affairs and manage public resources in a preferred way. It is an accomplishment dependent on many factors and e-governance is one of them. Infact both, good governance and e-governance have different dimensions which impact each other in some way. Taking into consideration the available theoretical literature, a conceptual model was framed in-order to examine the association of these two in the Indian context. The secondary data available in Public Affairs Index report 2016 for good governance and Internet Readiness Index Report 2017 for the aspect of e-governance were used to test the hypotheses. Upon empirical validation of the hypothesized model, it was found that the two dimensions of E-governance, that is, E-Infrastructure and IT Environment were positively associated with good governance ; whereas, the other two dimensions of E-governance, that is, E-Participation and E-Services were found to be negatively associated with good governance. The study findings concluded that governments can promote good governance by enhancing the infrastructural and information technology components.

Keywords E-Governance Good Governance E-Services Public Affair Index Internet Readiness Index
How to Cite

Rajesh Kumar Yadav, Teena Bagga (2020). E-Governance Aiding Good Governance : An Empirical Evidence in the Indian Context. Prabandhan: Indian Journal of Management, 13(12), 8–22. https://doi.org/10.17010/pijom/2020/v13i12/156586

References
  1. Babu, C. N., & Sundar, S. (2019). Identifying the switching determinants of mobile enterprise customers : The perspective of pull-push-mooring model and mobile number portability. Indian Journal of Marketing, 49(6), 21–34. <a href=https://dx.doi.org/10.17010/ijom/2019/v49/i6/144697 target="_blank">https://dx.doi.org/10.17010/ijom/2019/v49/i6/144697</a>
  2. Bottum, J. R., Davis, J. F., Siegel, P. M., Wheeler, B., & Oblinger, D. G. (2008). Cyberinfrastructure : In tune for the future. Educause Review, 43(4), 10–17.
  3. Brautigam, D. (1991). Governance and economy: A review (Vol. 815). World Bank Publications.
  4. Gupta, M. P., & Jana, D. (2003). E-government evaluation : A framework and case study. Government Information Quarterly, 20(4), 365–387. <a href=https://dx.doi.org/10.1016/j.giq.2003.08.002 target="_blank">https://dx.doi.org/10.1016/j.giq.2003.08.002</a>
  5. Halpern, D., & Katz, J. E. (2012, June). From e-government to social network government : Towards a transition model. In, WebSci '12: Proceedings of the 4th Annual ACM Web Science Conference (pp. 119–127). <a href=https://dx.doi.org/10.1145/2380718.2380735 target="_blank">https://dx.doi.org/10.1145/2380718.2380735</a>
  6. Howard, M. (2001). E-government across the globe : How will ‘e’ change government. Government Finance Review , 17(4), 6–9.
  7. Internet and Mobile Association of India. (IAMAI). (2017). Index of internet readiness of Indian states (2017). Retrieved from <a href=https://cms.iamai.in/Content/ResearchPapers/59923bed-ad4f-439b-b6d9-487fbbc16103.pdf target="_blank">https://cms.iamai.in/Content/ResearchPapers/59923bed-ad4f-439b-b6d9-487fbbc16103.pdf</a>
  8. Jaeger, P. T., & Thompson, K. M. (2003). E-government around the world : Lessons, challenges, and future directions. Government Information Quarterly, 20(4), 389–394. <a href=https://dx.doi.org/10.1016/j.giq.2003.08.001 target="_blank">https://dx.doi.org/10.1016/j.giq.2003.08.001</a>
  9. Jarvenpaa, S. L. (1991). Panning for gold in information systems research: `Second-Hand’ data. In H. - E. Nissen, H. K. Klein, & R. Hirschheim (eds.), Information systems research : Contemporary approaches and emergent traditions (pp. 63–80). Amsterdam : North Holland.
  10. Jindal, N., Sehrawat, A., & Medury, Y. (2016). An analysis of India's need of capacity building for e-governance. Prabandhan: Indian Journal of Management, 9(6), 47–59. <a href=https://dx.doi.org/10.17010/pijom/2016/v9i6/95022 target="_blank">https://dx.doi.org/10.17010/pijom/2016/v9i6/95022</a>
  11. Katta, A. K. (2017). Reality of electronic governance with special reference to Punjab. Prabandhan: Indian Journal of Management, 10(12), 50–58. <a href=https://dx.doi.org/10.17010/pijom/2017/v10i12/119980 target="_blank">https://dx.doi.org/10.17010/pijom/2017/v10i12/119980</a>
  12. Kaufmann, D., & Kraay, A. (2007). Governance indicators: Where are we, where should we be going? (The World Bank Policy Research Working Paper 4370). Retrieved from <a href=http://info.worldbank.org/governance/wgi/pdf/wps4370.pdf target="_blank">http://info.worldbank.org/governance/wgi/pdf/wps4370.pdf</a>
  13. Kiecolt, K. J., & Nathan, L. E. (1985). Secondary analysis of survey data. Beverly Hills, CA : Sage.
  14. Klijn, E. H. (2008). Governance and governance networks in Europe : An assessment of ten years of research on the theme. Public Management Review, 10(4), 505–525. <a href=https://dx.doi.org/10.1080/14719030802263954 target="_blank">https://dx.doi.org/10.1080/14719030802263954</a>
  15. Knack, S., & Keefer, P. (1995). Institutions and economic performance : Cross - country tests using alternative institutional measures. Economics & Politics, 7(3), 207–227. <a href=https://dx.doi.org/10.1111/j.1468-0343.1995.tb00111.x target="_blank">https://dx.doi.org/10.1111/j.1468-0343.1995.tb00111.x</a>
  16. Komito, L. (2005). E - participation and governance: Widening the net. The Electronic Journal of E-Government, 3(1), 39–48.
  17. Kooiman, J. (1999). Social-political governance. Overview, reflections and design. Public Management: An International Journal of Research and Theory, 1(1), 67–92.
  18. Kraay, A., Zoido - Lobaton, P., & Kaufmann, D. (1999). Governance matters (World Bank Policy Research Working Paper 2196). <a href=https://dx.doi.org/10.1596/1813-9450-2196 target="_blank">https://dx.doi.org/10.1596/1813-9450-2196</a>
  19. Krishnan, S., & Teo, T. S. H. (2012). Moderating effects of governance on information infrastructure and e-government development. Journal of the American Society for Information Science and Technology, 63(10), 1929–1946. <a href=https://dx.doi.org/10.1002/asi.22660 target="_blank">https://dx.doi.org/10.1002/asi.22660</a>
  20. Lance, C. E. (1988). Residual centering, exploratory and confirmatory moderator analysis, and decomposition of effects in path models containing interactions. Applied Psychological Measurement, 12(2), 163–175.
  21. Lau, T. Y., Aboulhoson, M., Lin, C., & Atkin, D. J. (2008). Adoption of e-government in three Latin American countries: Argentina, Brazil and Mexico. Telecommunications Policy, 32(2), 88–100. <a href=https://dx.doi.org/10.1016/j.telpol.2007.07.007 target="_blank">https://dx.doi.org/10.1016/j.telpol.2007.07.007</a>
  22. Mathew, C. K., Mukunthan, A., & Divekar, V. (2016). Public Affairs Index - Governance in the states of India - 2016. Retrieved from <a href=https://issuu.com/publicaffairscentre/docs/public_affairs_index_-_governance_i target="_blank">https://issuu.com/publicaffairscentre/docs/public_affairs_index_-_governance_i</a>
  23. Ngobo, P. V., & Fouda, M. (2012). Is ‘Good’ governance good for business ? A cross-national analysis of firms in African countries. Journal of World Business, 47(3), 435–449.
  24. Norris, D. F., & Kraemer, K. L. (1996) . Mainframe and PC computing in American cities: Myths and realities. Public Administration Review , 56(6), 568–576.
  25. Osborne, D., & Gaebler, T. (1992). Reinventing government. How the entrepreneurial spirit is transforming the public sector. Reading, MA : Addison-Wesley.
  26. Ravichandran, T., & Lertwongsatien, C. (2005). Effect of information systems resources and capabilities on firm performance : A resource-based perspective. Journal of Management Information Systems, 21(4), 237–276. <a href=https://dx.doi.org/10.1080/07421222.2005.11045820 target="_blank">https://dx.doi.org/10.1080/07421222.2005.11045820</a>
  27. Rhodes, R.A. (1994). The hollowing out of the state : The changing nature of the public service in Britain. The Political Quarterly, 65(2), 138–151.
  28. Rowley, J. (2006). An analysis of the e-service literature : Towards a research agenda. Internet Research, 16(3), 339–359.
  29. Singh, A., Vishnoi, S. K., & Bagga, T. (2018). A study on customer preferences towards travel and tourism sector and their services. International Journal of Research in Advent Technology, 6(12), 3847–3854.
  30. Smith, S., & Dalakiouridou, E. (2009). Contextualising public (e) participation in the governance of the European Union. European Journal of ePractice, 7(11), 47–50.
  31. Srivastava, S. C., & Teo, T. S. H. (2008). The relationship between e-government and national competitiveness : The moderating influence of environmental factors. Communications of the Association for Information Systems, 23(2), 73–94.
  32. Srivastava, S., & Bagga, T. (2014). A comparative study on the usage of HRIS in the IT/ITES services and manufacturing sectors in the Indian scenario. Prabandhan: Indian Journal of Management, 7(6), 21–36. <a href=https://dx.doi.org/10.17010/pijom/2014/v7i6/59325 target="_blank">https://dx.doi.org/10.17010/pijom/2014/v7i6/59325</a>
  33. The World Bank. (1992). Governance and development [Online]. Retrieved from <a href=http://www.gsid.nagoya-u.ac.jp/sotsubo/Governance_and_Development_1992.pdf target="_blank">http://www.gsid.nagoya-u.ac.jp/sotsubo/Governance_and_Development_1992.pdf</a>
  34. The World Bank. (1994). Governance. The World Bank’s experience (Online). Retrieved from <a href=http://documents1.worldbank.org/curated/en/711471468765285964/pdf/multi0page.pdf target="_blank">http://documents1.worldbank.org/curated/en/711471468765285964/pdf/multi0page.pdf</a>
  35. The World Bank. (2002). World development report 2002 : Building institutions for markets. New York : Oxford University Press. Retrieved from <a href=https://openknowledge.worldbank.org/handle/10986/5984 target="_blank">https://openknowledge.worldbank.org/handle/10986/5984</a>
  36. Tripathi, A., Bagga, T., & Aggarwal, R. K. (2020). Strategic impact of business intelligence : A review of literature. Prabandhan: Indian Journal of Management, 13(3), 35–48. <a href=https://dx.doi.org/10.17010/pijom/2020/v13i3/151175 target="_blank">https://dx.doi.org/10.17010/pijom/2020/v13i3/151175</a>
  37. United Nations. (2008). UN E-Government Survey 2008 : From e-government to connected governance. Retrieved from <a href=https://www.un.org/en/development/desa/publications/global-e-government-survey-2008.html target="_blank">https://www.un.org/en/development/desa/publications/global-e-government-survey-2008.html</a>
  38. Vishnoi, S. K., & Bagga, T. (2020). Marketing intelligence : Antecedents and consequences. In, 3rd International Conference On Innovative Computing and Communication (pp. 1–9). New Delhi: Elsevier.
  39. Vishnoi, S. K., Tripathi, A., & Bagga, T. (2019). Intelligent automation, planning & implementation: A review of constraints. International Journal on Emerging Technologies, 10(1a), 174–178.
  40. West, D. M. (2005). Digital government : Technology and public sector performance. Princeton, NJ : Princeton University Press.
  41. Woszczynski, A., & Whitman, M. (2004). The problem of common method variance in IS research. In A. Woszczynski & M. Whitman (eds.), The handbook of information systems research (pp. 1–14). Hershey, PA: IGI Global.
  42. Xenos, M., & Moy, P. (2007). Direct and differential effects of the Internet on political and civic engagement. Journal of Communication, 57(4), 704–718. <a href=https://dx.doi.org/10.1111/j.1460-2466.2007.00364.x target="_blank">https://dx.doi.org/10.1111/j.1460-2466.2007.00364.x</a>
Editorial Scholar

Submit your Research to PIJM

Submit your Manuscript → Author Guidelines