Total views : 1154

A Study of Job Satisfaction as a Predictor of Organizational Citizenship Behavior


  • Research Scholar, Punjab Technical University, Kapurthala, Punjab, India
  • Teaching Assistant, School of Hospitality & Tourism Management (SHTM) Jammu University, Jammu, J&K, India


The purpose of this study was to analyze the contribution of job satisfaction towards predicting organizational citizenship behavior and its dimensions. This descriptive study was undertaken on a sample of 97 employees working in five 'A' class hotels in Jammu city. The results revealed that there exists a positive relationship between job satisfaction and all the dimensions of organizational citizenship behavior and the study also found that job satisfaction predicts courtesy and civic virtue more than it predicts the other dimensions of organizational citizenship behavior. These findings will be helpful for hotel management authorities to design different policies to enhance job satisfaction, which in turn will improve citizenship behavior among employees.


Altruism, Civic Virtue, Conscientiousness, Courtesy, Hotel Employees, Job Satisfaction, Organizational Citizenship Behavior, Sportsmanship

J28, L83, M12, M54, O15

Paper Submission Date: October 17, 2014 ; Paper sent back for Revision : December 5, 2014; Paper Acceptance Date : December 15, 2014.


  • Ahmed, N., Rasheed, A.., & Jehanzeb, K. (2012). An exploration of predictors of organizational citizenship behavior and its significant link to employee engagement. International Journal of Business, Humanities and Technology, 2 (4), 99-106.
  • Barnard, C. I. (1938). The functions of the executive. Cambridge, MA: Harvard University Press.
  • Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management Journal, 26 (4), 587-595.
  • Borah, S. (2012). Employee job satisfaction: A case study on the Pipeline Department of Oil India Limited. Prabandhan: Indian Journal of Management, 5 (9), 32-36.
  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W. C. Borman, & Associates (Eds.). Personnel selection in organizations. (pp. 71-98). San Francisco, CA: Jossey-Bass.
  • Brief, A.P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11 (4), 710-725. DOI: 10.5465/AMR.1986.4283909
  • Chen, X. P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary test of key hypotheses. Journal of Applied Psychology, 83 (6), 922 - 931.
  • Chiboiwa, M.W., Chipunza, C., & Samuel, M.O. (2011). Evaluation of job satisfaction and organizational citizenship behaviour: Case study of selected organizations in Zimbabwe. African Journal of Business Management, 5 (7), 2910-2918. DOI: 10.5897/AJBM10.1400
  • Farh, J. L. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42 (3), 421- 444.
  • George, J. M., & Brief, A. P., (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112 (2), 310- 329.
  • Getty, J.M., & Getty, R.L. (2003). Lodging quality index (LQI): Assessing customers' perception of quality delivery. International Journal of Contemporary Hospitality Management, 15(2), 94-104. DOI :
  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9 (2), 131-146. DOI: 10.1002/bs.3830090206
  • Kim, W. G., Leong, J. K. & Lee, Y. K. (2005). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management, 24 (2), 171-193.
  • Lane, K. A., Esser, J., Holte, B., & McCusker, M.A. (2010). A study of nurse faculty job satisfaction in community colleges in Florida. Teaching & Learning in Nursing, 5(1), 16-26. DOI:
  • Lapierre, L.M., & Hackett, R.D. (2007). Trait conscientiousness, leader-member exchange, job satisfaction and organizational citizenship behavior: A test of an integrative model. Journal of Occupational and Organizational Psychology, 80(3), 539-554. DOI: 10.1348/096317906X154892
  • Mehboob, F., & Bhutto, N. A. (2012). Job satisfaction as a predictor of organizational citizenship behavior: A study of faculty members at business institutes. Interdisciplinary Journal of Contemporary Research in Business, 3 (9), 1447-1455.
  • Meyer, J. P., & Becker, T. E. (2004). Employee commitment and motivation: A conceptual analysis and integrative model. Journal of Applied Psychology, 89 (6), 991-1007.
  • Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20-52. DOI:10.1006/jvbe.2001.1842
  • Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship ? Journal of Applied Psychology, 76 (6), 845-855.
  • Moorman, R.H., Blakely, G. L., & Niehoff, B.P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41 (3), 351-357. DOI: 10.2307/256913
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, M. A.: Lexington Books.
  • Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74 (1), 157-164.
  • Organ, D. W., & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. The Journal of Social Psychology, 135 (3), 339-350. DOI:10.1080/00224545.1995.9713963
  • Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48 (4), 775- 802. DOI: 10.1111/j.1744-6570.1995.tb01781.x
  • Parnell, J. A., & Crandall, W. R. (2003). Propensity for participative decision-making, job satisfaction, organizational commitment, organizational citizenship behavior, and intentions to leave among Egyptian managers. The Multinational Business Review, 11(1), 45-65. DOI:
  • Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leaders behavior and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1 (2), 107-142.
  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000) Organizational citizenship behavior: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26 (3), 513-563. DOI: 10.1177/014920630002600307
  • Rose, M. (2001). Good deal, bad deal? Job satisfaction in occupations. Work, Employment, & Society, 17 (13), 503-530. DOI: 10.1177/09500170030173006
  • Schappe, S. P. (1998). The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior. The Journal of Psychology, 132 (3), 277-290.
  • Schnake, M., Cochran, D., & Dumler, M. P. (1995). Encouraging organizational Citizenship: The effects of job satisfaction, perceived equity and leadership. Journal of Managerial Issues, 7 (2), 209-221.
  • Selvakumar, M., & Dhanalakshmi, V. (2012). Job satisfaction of women teachers in matriculate schools: A study with references to Sivakasi, Tamil Nadu. Prabhandan: Indian Journal of Management, 5 (10), 41-54.
  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents Journal of Applied Psychology, 68 (4), 653-663.
  • Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, consequences. Thousand Oaks, CA: Sage.
  • Turnipseed, D. L., & Murkison, E. (2000). A bi-cultural comparison of organizational citizenship behavior: Does the OCB phenomenon transcend national culture? The International Journal of Organizational Analysis, 8 (2), 200-222. DOI :
  • Turnipseed, D. L., & Rassuli, A. (2005). Performance perceptions of organizational citizenship behaviors at work: A bi-level study among managers and employees. British Journal of Management, 16 (3), 231-244. DOI: 10.1111/j.1467- 8551.2005.00456.x
  • Upadhyay, D. (2011). Lighting a lamp : Citizenship behavior & social capital. Prabhandan : Indian Journal of Management, 4 (11), 4-12.
  • Vidal, M.E.S., Valle, R.S., & Aragon, M. I. B. (2007). Antecedents of repatriates' job satisfaction and its influence on turnover intentions: Evidence from Spanish repatriated managers. Journal of Business Research, 60 (12), 1272-1281. DOI:
  • Walz, S. M., & Niehoff, B. P. (2000). Organizational citizenship behaviors: Their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research, 24 (3), 301-319. DOI: 10.1177/109634800002400301
  • Weiss, D. J. , Dawis, R. V. England, G. W. and Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Vol. 22, Minnesota Studies in Vocational Rehabilitation, Minneapolis: University of Minnesota, Industrial Relations Center.
  • Werner, J. M. (1994). Dimensions that make a difference: Examining the impact of in-role and extra-role behaviors on supervisory ratings. Journal of Applied Psychology, 79(1), 98-107. DOI :


  • There are currently no refbacks.